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Reports
to: Registered Manager
Purpose
of role: To support customers with all aspects of
their day to day living, so they can enjoy the best
possible quality of life. Providing care and support
is both a challenging and rewarding experience. You
will mostly work alone with the customer in their home.
Compassion, good communication skills and a calm and
caring manner are essential for this important role
in our company.
Key responsibility:
Safely provide compassionate care and support that is
centred on the individual needs and wishes of each customer.
Respect customers’ choices and promote their dignity
at all times.
You may be
the only person the customer sees over a period of time,
it is therefore essential to report any changes or causes
for concern to your line manager promptly. You need
to be clear about when to seek help and advice in order
to keep customers safe and promote their well-being.
Care and
support: Give non-discriminatory care and support
that values the diverse and unique qualities of each
customer. See the whole person and not merely a list
of care needs. Carefully listen and observe how customers
prefer their care and support to be delivered on a day
to day basis. Help them make their own decisions and
to be as independent as possible.
Follow instructions
in the care and support plan which has been agreed with
each customer. This may include:
All aspects
of personal care:
- Showering and bathing
- Dressing and grooming
- Toileting and continence care
- Teeth and dentures
Taking medicines:
- Encouraging, reminding; assisting
and giving medicines
- Ordering and collecting prescriptions
- Returning unwanted medicines to
the pharmacy for safe disposal
Eating and drinking:
- Helping the customer to plan what
to eat and drink
- Gentle encouragement and help to
eat and drink well
- Shopping, preparing and serving
food and drinks
- Clearing the table, washing up
and keeping the kitchen area clean and tidy;
- Agreeing with the customer how
to store food safely and dispose of out of date produce
Safely using aids and personal
equipment in a manner that respects the dignity of customers.
For example:
- Standing and walking frames
- Wheelchairs, manual and electric
hoists
- Sliding sheets and moving boards
- Hearing aids and other physical
aids
Housework
- Washing floors, vacuuming and sweeping
- Laundry and ironing, making beds
and changing the linen
- Dusting and general tidying
Social and physical activities
or mental stimulation such as:
- Answering the door and greeting
visitors
- Answering emergency bells and the
telephone
- Writing cards and letters or emails
- Taking a customer out shopping,
to see their friends or to other activities
- Hobbies and recreations such as
reading, photo albums, games, etc
Supporting a customer through temporary
and terminal illness, including:
- End of life care
- Hospital appointments
- Liaising with community health
support and families
Recording and reporting
Record and report all relevant customer information
including:
- The care and support that you provide
and assistance with medicines
- Changes to a customer’s condition
or other concerns
- Faulty equipment or hazards in
the home
- Response to emergencies, accidents
and incidents
- Safeguarding matters
- Contact with families or carers
and other professionals
- Other matters as required by AI HOMECARE GROUP procedures
- Keep all information about customers
and their families secure and confidential
Work well as part of the AI HOMECARE GROUP team:
- Follow AI HOMECARE GROUP policies,
procedures and guidance at all times
- Take part in staff and customer
meetings
- Attend training activities and
appraisal and development meetings
This list is not exhaustive and from
time to time you may be required to undertake additional
duties. We will provide full training in line with regulatory
requirements.
This provides
a picture of skills, knowledge and experience required
to carry out the role. We will use the essential criteria
to select suitable applicants for this post. You should
demonstrate, using examples where possible, how you
meet the essential criteria.
Personal attributes
- Caring and compassionate towards
people in need of care and support
- Respect for people suffering from
a range of medical conditions with different backgrounds
and beliefs to your own. Commitment to non-discriminatory
care practice
- Self-motivated and keen to learn.
Willing to seek guidance when needed and follow instructions
- Excellent time keeper and reliable
- Good hygiene practice, including
personal hygiene, and a smart appearance
- Good stamina and a level of fitness
to meet the physical demands of the job
- Knowledge and understanding
- General understanding of the needs
of people who require care and support
- Respect for the rights of our customers.
Understanding the importance of giving the best possible
care and support centred on the individual needs and
wishes of each customer
- Understanding of why confidentiality
is important and what this means as a care worker
Experience
and skills
- Ability to listen, communicate
clearly and build positive working relationships with
customers, their families, AI HOMECARE GROUP staff
and other social and health care professionals
- Ability to give care and support
to customers with aspects of their daily living in
a manner that respects their dignity, is non- judgmental
and promotes their independence, choices and privacy
- Good organisational skills, so
customers receive the services they expect
- Ability to use own initiative and
work alone or as part of a team especially in an emergency
- Numerical skills to support customers
in managing their money and buying shopping or paying
bills when requested to do so
- Ability to keep written records
in clear English about the care and support given
to each customer, including help with medicines
- Ability and willingness to follow
AI HOMECARE GROUP’s policies, procedures and
instructions
Additional
requirements
- Commitment
to respecting customers’ rights at all times
including their rights to privacy, dignity and independence
- Willingness
to undertake training. All staff are expected to meet
regulatory training standards
- This role will require you to obtain
a satisfactory Access NI Enhanced Check (There is
a £33 compulsory processing fee for All Access
NI Enhanced Check applications. This fee is non-refundable.)
- Full drivers license including
Class 1 business insurance (to and from work only),
with no more than 6 points
- NVQ/QCF Level 2 or equivalent
- Previous experience as a care worker
or as an unpaid carer
- Knowledge of how to recognise abuse
and safeguarding procedures
- Working knowledge of health and
safety matters relating to home care
- Flexible approach to working
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When applying for
any of our open positions at AI HOMECARE GROUP
you will firstly need to register with us. If
you have not previously registered with us then
you will need to complete our registration form
below.
Registering with
AI HOMECARE GROUP is quick, easy and can be
done online. You will then be sent further information
via email including a Unique Reference Number
which you will need in order to complete your
Application. Our application form can then be
completed online.
Please complete the
form below to kickstart your registration process.
If you prefer you can also call into our head
office, register with us at the office and obtain
a Unique Reference Number and we will then help
you with your Application from there.
If you have any questions
about registering with AI HOMECARE GROUP or
the application process please contact us on 028 9756 8249 or alternatively email jobs@allirelandhomecare.com
and we will be happy to assist you.
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